REFUND

Seller's Return and Refund Policy:

Return or exchange of goods within 14 days is effective upon receipt. 14-day money back guarantee from the date of delivery. Please follow the policy:

1. If you would like to request return information, please contact us at support@luckygreenlife.com

2. Within 14 days of receipt of the package. Your return must be postmarked within 30 days of receipt of the goods.

3. We do not accept returns unless the products are defective, caused by the seller, in which case they will be replaced, subject to availability, or the amount will be refunded at the buyer's discretion.

4. To be eligible for a return, your goods must be unused, well packaged in the same condition as you received them, and their resaleability must not be affected. They must also be in their original packaging.

5. The redeemed gifts are not subject to return and cannot be exchanged for cash.

6. All costs associated with the return are borne by the buyer.

7. The air waybill number and clear photos of the returned shipment are required after the buyer sends the shipment. Please take photos of the goods for your reference before sending the returned shipment.

8. If the buyer cannot receive the ordered shipment after 3 months, he can contact the seller to resolve.

Some situations in which only partial refunds are provided (if applicable):

1. The goods are not in their original condition, the damaged or missing parts are not caused by the seller.

2. The goods were returned more than 14 days after receiving them.

Some situations in which the seller cannot refund the amount (if applicable):

1. Returns without original packaging and documentation will be rejected.

2. The packaging box is open/damaged, it will not be accepted for return.

3. The package was lost in transit and the seller never received the returned package.

Refund (if applicable)

1. After receiving and inspecting your return package, we will send you an email to inform you that we have received your return package. We will also inform you whether your refund has been approved or declined.

2. If approved, your refund will be processed and a credit will be automatically applied to your credit card or original payment method within 15 to 20 days.

Delayed or Missing Refunds (if applicable)

1. If you have not yet received your refund, please check your bank account first.

2. Then contact your credit card company. It may take some time for your refund to be officially posted.

3. Then contact your bank. There is often a processing time before the refund is posted.

4. If you have done all of this and still have not received your refund, please contact us at support@luckygreenlife.com

1. We only exchange items if they are defective or damaged.

2. If you need to exchange them for the same item, please email us at support@luckygreenlife.com

1. Customers will only be charged once for shipping costs (this includes returns); There will be no restocking fee charged to the user when returning the product.